Refund Policy for S02AI
Thank you for choosing S02AI! We hope you are satisfied with your purchase. If you are not satisfied, we offer the following refund policy:
1. Refund Request Period
- Customers can request a refund within 14 days of purchase for subscriptions if credits have not been used
- Credit packages can be refunded within 7 days of purchase if unused
2. Eligibility Conditions
Subscriptions: Refunds are available for unused subscription time
Credit packages: The credits must be unused
Refund requests should be sent via email to support@s02ai.com
Please provide your email address, order ID, and the reason for the refund
Bonus credits from promotions are not eligible for refunds
3. Refund Processing
- Upon receiving the refund request, we will review it within 5 business days
- Approved refunds will be processed through the original payment method
- Credit card refunds may take 5-10 business days to appear in your account
- PayPal refunds typically process within 1-3 business days
4. Non-Refundable Items
- Credits that have been used to generate videos
- Subscription fees after the 14-day period (monthly subscriptions will not auto-renew after cancellation)
- Purchases made more than 6 months ago
- Accounts suspended for violating our Terms of Service
If you have any questions about our refund policy or need to request a refund:
Email: support@s02ai.com
Subject: "Refund Request - [Your Account Email]"
Response Time: Within 24 hours during business days
This Refund Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy and Terms of Use.